ERF Checklist-MSMSUP240 Undertake minor maintenance Forms aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Units of competency AHCARB408 Perform a ground-based tree defect evaluation AHCARB409 Conduct a safety audit AHCARB316 Perform pruning operations AHCARB407 Supervise and audit tree operations AHCARB406 Verify pruning specifications * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCAGB519 Plan and monitor production processes AHCBUS516 Develop and review a business plan AHCBUS517 Monitor and review business performance Elective units BSBADM504 Plan and implement administrative systems BSBPRC504 Manage a supply chain BSBRSK501 Manage risk BSBWHS513 Lead WHS risk management BSBWHS518 Manage WHS hazards associated with maintenance and use of plant BSBWOR501 Manage personal work priorities and professional development TLIR4002 Source goods/services and evaluate contractors If you require RPL Kits with comprehensive benchmarking

refit and adjust bicycle accessories Elective Units AURACA001 Respond to customer needs and enquiries in an automotive workplace AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURAFA001 Use numbers in an automotive workplace AURAFA103 Communicate effectively in an automotive workplace AURAFA104 Resolve routine problems in an automotive workplace AURAFA105 Write routine texts in an automotive workplace AURAMA001 Work effectively with others in an automotive workplace AURAMA102 Communicate business information in an automotive workplace AURAQA001 Contribute to quality work outcomes in an automotive workplace If you require RPL Kits with comprehensive benchmarking

RTO Policies and Procedures - SRTOs 2015 and CRICOS

ERF Checklist-MSMSUP240 Undertake minor maintenance Forms aggressive or abusive customers SIRXCEG009Please contact us for more information!