Vocational Placement Kit-SITSS00035 Customer Service Management Skill Set SIR containing:

containing:

procedures and recording tools to be used during the process

communicate and search securely on the internet Group B ICTICT203 Operate application software packages Group B If you require RPL Kits with comprehensive benchmarking

Core units CHCCCS016 Respond to client needs CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTWHS002 Follow safe work practices for direct client care HLTWHS006 Manage personal stressors in the work environment Elective units CHCADV001 Facilitate the interests and rights of clients CHCCCS005 Conduct individual assessments CHCCCS009 Facilitate responsible behaviour CHCCCS019 Recognise and respond to crisis situations CHCCCS017 Provide loss and grief support CHCCCS031 Provide individualised support CHCCCS038 Facilitate the empowerment of people receiving support If you require RPL Kits with comprehensive benchmarking

RTO Student Handbooks

Vocational Placement Kit-SITSS00035 Customer Service Management Skill Set SIR containing:A work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.