Learner Guide-CPPREP5010 Manage customer service activities in the property industry SHB machinery and equipment Group A

machinery and equipment Group A AHCPMG412 Develop a pest management plan Group A AHCBUS407 Cost a project Group B AHCBUS408 Operate within a budget framework Group B AHCWRK401 Implement and monitor quality assurance procedures Group B AHCWRK402 Provide information on issues and policies Group B AHCWRK403 Supervise work routines and staff performances Group B BSBFIN401 Report on financial activity Group B BSBHRM415 Coordinate recruitment and onboarding Group B If you require RPL Kits with comprehensive benchmarking

Elective units AHCARB508 Identify

Core units BSBWHS302 Apply knowledge of WHS legislation in the workplace Elective units BSBCUS301 Deliver and monitor a service to customers BSBITU306 Design and produce business documents BSBWRT401 Write complex documents BSBWHS401 Implement and monitor WHS policies

Units of competency SITXFIN004 Prepare and monitor budgets SITXHRM003 Lead and manage people SITXMGT002 Establish and conduct business relationships SITXWHS003 Implement and monitor work health and safety practices SITXFIN003 Manage finances within a budget SITXCCS008 Develop and manage quality customer service practices SITXMGT001 Monitor work operations SITXCOM005 Manage conflict BSBWRT401 Write complex documents * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units MEM16008A Interact with computing technology MEM30012A Apply mathematical techniques in a manufacturing

Learner Guide-CPPREP5010 Manage customer service activities in the property industry SHB machinery and equipment Group AOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce